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• You must specify all items to be collected on your booking form, bookings cannot be amended. Bookings received which do not include details requested may be cancelled.

• When listing your items please include size of item such as single or double mattress, two-seater or three-seater sofa etc.

• If the item you need collecting is an American Fridge Freezer, Range Cooker, Corner Sofa, Recliner Sofa, Triple Wardrobe, these items are classed as two items due to size.

• Large trampolines and standard 6ft x 4ft sheds are classed as four items, contact us first if your shed is larger. 

• When booking a bed base and mattress or a dining table and chairs, they would be counted separately as two individual items.

• We do not collect commercial waste or commercial appliances.

• Due to increased demand it may take up to a week after you place your order before we contact you with your collection date, and then another week for your collection to take place. 

• We are unable to accommodate bookings that need collection in the same week.